Portfolio

Here is a selection of case studies for some of the projects I’ve worked on recently. More to come soon.

If you’re interested in seeing some of my older UX, research and content design work there’s also an archive of old case studies.

Helping young people plan for leaving care with Barnardo’s

User Research | Digital Strategy | Service Design | Prototyping
A wall of post it notes

Building a research repository with Barnardo’s

User Research | Research Ops | Digital Strategy

Making Nando’s restaurants better places to work

Service Design | Journey Mapping | User Research
Young person taking part in a workshop

Designing with young people at Barnardo’s

User Research | Digital Strategy  | Prototyping

Reimagining broadcasted productions at The National Theatre

Service Design | Journey Mapping | User Research | Design Sprints
The exterior front entrance of a Nando's restaurant

Using service design to rethink recruitment and onboarding at Nando’s

Service Design | Journey Mapping | User Research
Nando's persona example

A new approach to personas at Nando’s

Service Design | Journey Mapping | User Research

“Mat's authority on UX matters and his ability to communicate well with stakeholders at all levels of seniority made his contribution particularly valuable and enhanced our ability to deliver our project.”

Mike Atkins - VP Digital Systems at INTO University Partnerships