Helping businesses and organisations deliver better products and services
My name is Mat Walker and over the past 15 years, I've worked with dozens of businesses and organisations, helping them deliver better products and services to their users through solid design and research methodologies.
I’m a versatile and motivated experience designer with expertise in service design, user research, digital strategy, design leadership, product and UX design. My passion lies in creating exceptional experiences that positively impact users' lives.
-
Service Design
Working with the business and through rigorous user research I analyse, map and optimise processes, ensuring user satisfaction at every touchpoint, and creating cohesive, user-centric experiences.
-
User Research
I conduct in-depth user research to uncover insights that inform and guide design and business decisions. I understand the needs, preferences, and pain points of users, which is key to building successful products and services.
-
UX and Product Design
I transform ideas into tangible, delightful products. From ideation and prototyping to refining user experiences, I contribute to product development in a meaningful and impactful way.
-
Design Leadership
I inspire teams, foster innovation, and drive positive change. I guide and empower diverse design teams, encouraging collaboration and fostering a culture of creativity and excellence.
Portfolio highlights
Helping young people plan for leaving care with Barnardo’s
User Research | Digital Strategy | Service Design | Prototyping
Reimagining broadcasted productions at The National Theatre
Service Design | Journey Mapping | User Research | Design Sprints
Using service design to rethink recruitment and onboarding at Nando’s
Service Design | Journey Mapping | User Research
Places I’ve worked
Sky TV
British Film Institute
Picturehouse Cinemas
BBC
BBC Good Food
Pearson Publishing
Nando's
Bravissimo
EDF Energy
RSA Insurance
Brother International Printers
Asics
INTO University Partnerships
Action for Children
Shelter
Barnardo's
Wellcome Trust
University of Warwick
The Home Office
The National Archives
Science Museum
The National Theatre
Royal Institute of British Architects
British Library
Arts Council England
What I’m looking for
I prefer to work on longer term engagements where there is a specific goal or endpoint to the project and something where there is a challenge or problem that needs solving.
I'm happy to work solo if the project dictates, but I'd much rather be embedded as part of your team. I can also help with mentoring and leading teams if needs be, either in a formal or informal capacity.
If what you've got in mind doesn't quite fit into the work, I usually do get in touch anyway. Chances are, if I can't help, I'll know someone who can.
My availability
I'm available for new projects.
I'm based in Brighton (UK) and am happy to work in your offices or remotely, whatever we feel would be most beneficial for the project.